Here is a story about a platter, a mad hatter, and some old-school customer service.
My daughter dances at a great studio here in our town. They have performances at the end of their class cycles, like many other schools. I like the performances at this school because there are the mandatory insanely cute tiny dancers all the way up to very accomplished high school dancers headed for college programs. The pieces are varied and challenging, which makes for a great show.
This spring, they are presenting Alice in Wonderland – I think the plan is to make this show a signature piece, much like the Nutcracker works for many schools. My daughter is in the performance (she’s a hedgehog) and is having the time of her life.
Not that long ago, I came across a very cool online tableware store called Fishs Eddy. I pretty much wanted one of everything on the site – but I was particularly happy to find an entire Alice in Wonderland line. This platter seemed like it would make a great gift for one of my daughter’s dance teachers:
How great is that?! It’s the perfect size and weight, and I love the white rabbit illustration. Here’s a closeup:
(Sorry for the image quality – I’m rushing.)
Here’s where the story gets good. When I ordered the platter, I couldn’t help but order a couple of cups from their “Birds on a Wire” line as well. Have a look…
(You have to check out the product page – there’s a cake stand that is ridiculously beautiful.)
So I put in my order, and Christmas came yesterday. The platter was even nicer than I expected, and the cups – well they were gorgeous, but they were from another product line. I sent the orders department an email explaining the situation, and this morning they wrote me back to apologize for the mixup. Here’s where I hope you’re sitting down, because they told me to just keep the cups they accidentally sent, and they’d put the right ones in the mail this afternoon.
When was the last time you had some of that good old fashioned customer service? I’m here to tell you, it’s great.